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Privacy policy

Effective Date: 06/11/2025
Pineapple Supply Co. — Privacy Policy

We respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you interact with us — whether through our website, social media, or when you make a purchase.

1. Who We Are

Pineapple Supply Co. is a UK-based independent brand selling clothing, bike accessories, and custom builds.
Our website is hosted on Big Cartel, and some products are fulfilled by Printful.
Payments are processed securely via Stripe and PayPal.

If you have any questions about this policy or how we handle your data, contact us at:
📧 [insert your email]

2. What Information We Collect

We collect information you provide directly to us, as well as some technical data automatically.

Information you give us:

  • Your name, email address, delivery and billing address
  • Payment details (handled securely by Stripe or PayPal — we don’t store your card data)
  • Order details and communication history
  • Any messages or enquiries you send us (e.g., via email or contact form)

Information collected automatically:

  • IP address and device information
  • Browser type, operating system, and pages visited
  • Cookies and analytics data (through our website host or tools like Google Analytics, if used)

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Send you order updates and shipping confirmations
  • Handle returns, refunds, and customer support
  • Improve our website and services
  • Send marketing emails (only if you’ve opted in)
  • Comply with legal and tax obligations

We never sell your data. Ever.

4. Sharing Your Information

We only share personal data where necessary to run our business:

  • Big Cartel – to host our online store and manage orders
  • Printful – to print and fulfil clothing and accessories
  • Stripe & PayPal – to process secure payments
  • Shipping carriers – to deliver your orders
  • Email marketing tools (if used) – only for newsletters you’ve subscribed to

Each of these providers has its own privacy policy and complies with GDPR or equivalent data protection laws.

5. Cookies

Our website uses cookies to make the site work properly and to understand how it’s used.
You can control or delete cookies in your browser settings.
Disabling cookies may affect the functionality of some parts of the site.

6. Data Retention

We keep your personal data only as long as necessary:

  • For active customer relationships (orders, returns, support)
  • To meet accounting and legal record-keeping requirements (usually 6 years for UK tax law)

After that, we securely delete or anonymise your information.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Correct any inaccurate or incomplete information
  • Request deletion of your data (“right to be forgotten”)
  • Restrict or object to how we process your data
  • Request a copy of your data in a portable format

If you’d like to exercise any of these rights, contact us at [email protected]. We’ll respond within 30 days.

8. Security

We take security seriously.
Our website uses HTTPS encryption, and our partners (Big Cartel, Printful, Stripe, PayPal) use industry-standard security measures to protect your data.

However, no system is 100% secure — please keep your account details private and contact us immediately if you suspect any unauthorised use.

9. Links to Other Websites

Our website may contain links to third-party sites (like Instagram or payment portals).
We’re not responsible for their privacy practices, so check their policies before sharing any data with them.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business or the law.
Any updates will be posted on this page with a new effective date.
We encourage you to review this page periodically.

11. Contact Us

For privacy-related questions or requests, please contact:

Pineapple Supply Co.
📧 Email: [email protected]
📍 Address: Pineapple Supply Co - 52a Pennethorne Road, London, SE15 5TQ